What is the role of the Consumer Services Unit in the Florida Department of Health?

The role of the Consumer Services Unit in the Florida Department of Health is primarily to review all complaints received regarding health care providers and services. This unit acts as a critical mechanism for ensuring public safety and accountability within the health care system by investigating complaints related to provider misconduct, inefficacy, or malpractice. By actively addressing these concerns, the Consumer Services Unit helps maintain professional standards and protects consumers from potential harm.

In contrast, overseeing nursing licenses, providing training for health care providers, and offering legal advice are functions that would typically fall under different units or departments within the Florida Department of Health or other relevant agencies. Each of these roles focuses on specific aspects of health care regulation and support that do not align with the primary function of the Consumer Services Unit.